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Capture is the primary field workflow for creating or updating an Asset. Add the information available beside the equipment and attach optional photos when useful. DealQuip keeps permanent identity separate from customer-facing Asset Numbers, serial numbers, barcodes, QR codes, and other identifiers.

For best AI results, photograph a clear data plate, label, decal, or equipment marking. DealQuip may suggest supported identity fields for review. An unmarked appearance photo may not trigger identification. Unsupported or unsafe values remain blank, and the user stays in control of the saved record.

If DealQuip reports No identifying markings found, enter the details manually or try a clearer photo of a plate, label, decal, or marking. If it reports AI identification inconclusive, readable evidence existed but could not be interpreted safely.

After saving an Asset in Mobile Capture, Save & Duplicate opens a fresh Capture with reusable classification, equipment, and location values. Unit-specific information—including Serial Number, identifiers, photos, documents, custody, history, and AI state—is reset. A safely parseable Asset Number sequence advances after the highest matching organization number.

Inventory can find Assets using available Asset Numbers, serial numbers, barcodes, QR codes, Manufacturer, Model, status, Site, location, notes, job information, and other supported operational context. Disposed and out-of-service records remain retained records.

Mobile is $49 monthly or $490 annually and includes 2 Full Users, 5 Field Users, and 500 managed Assets. Pro is $99 monthly or $990 annually and includes 3 Full Users, 25 Field Users, and 2,500 managed Assets. Max is $199 monthly or $1,990 annually and includes 5 Full Users, 75 Field Users, and 10,000 managed Assets.

An Additional Full User is $15 monthly or $150 annually. A pack of 10 Field Users is $10 monthly or $100 annually. A 5,000-Asset capacity pack is $49 monthly or $490 annually. Mobile cannot add Asset packs. Pro can add one pack for a maximum of 7,500 Assets. Max can add up to four packs for a maximum of 30,000 Assets.

All retained Asset rows count toward capacity, including out-of-service and disposed Assets. Capture drafts do not count. Permanent deletion is not presented as the normal way to regain capacity.

Organizations needing more than 30,000 managed Assets should contact Sales for Enterprise terms and negotiated capacity. The support assistant cannot negotiate pricing or change an agreement.

Monthly and annual subscriptions renew automatically. An Owner or Administrator can manage cancellation through Billing and Stripe's Customer Portal. Cancellation stops the next renewal; access continues through the already-paid monthly or annual term. Billing disputes, refunds, credits, failed payments, and unexpected charges require DealQuip support.

Create an account on the DealQuip website, confirm your email, and sign in. Complete your profile, enter the organization name, create the first Site, and choose a monthly or annual plan. Stripe securely handles Checkout. If Checkout is canceled, the saved setup can be resumed after sign-in.

A Site is a major operating place such as a yard, shop, office, or facility. An Internal Location is a more specific place within a Site. Owners and Administrators manage organization settings; available actions also depend on the user's assigned role.

On Web, open Inventory and choose Add Asset. In the iOS app, open Capture. Enter the useful information available, such as Asset Number, Category, location, Manufacturer, Model, Serial Number, notes, or optional photos. Missing optional information does not prevent a valid Asset from being saved.

Use the email address connected to your individual DealQuip account. Shared accounts are not supported. If you forget your password, choose Forgot Password on the sign-in page and use the newest recovery email. If recovery does not resolve an account lockout, contact DealQuip support.

Use CSV Import to bring an existing equipment list into DealQuip. Upload the file, map supported columns, review validation results, and choose an optional destination Site, Internal Location, or Project when available. Rows needing attention remain visible for review instead of being silently guessed.

DealQuip uses available identifiers to avoid creating conflicting records. The permanent DealQuip Asset ID is protected and is not an editable import target. Invalid, conflicting, or cross-organization identity references fail safely for review.

Projects group Assets around work such as shutdowns, relocations, auctions, or inventory efforts. Project assignment does not change Asset ownership or permanent identity. Open Projects from the Web workspace to create, review, and manage supported assignments.

Reconciliation compares expected organization inventory with what the team finds. A session can be scoped to supported operating context. Field findings include verified equipment, missing Assets, different locations, Needs Review, and Needs Service.

Authorized users review and apply supported findings through the Reconciliation workflow. Identity, lifecycle, disposal, and other protected changes continue to use their approved workflows. Applying a finding records meaningful history rather than silently rewriting prior evidence.

A valid Reconciliation Needs Service finding can set the Asset condition to Needs Service while keeping its lifecycle active. Open Asset Detail to review the state and use Return to Service after the work is complete.

Reports is the filter-and-export area for authoritative DealQuip data. Available report families include Inventory, Reconciliation, Activity & Audit, Exceptions & Attention, and Service / Maintenance. Use the displayed date, Asset, Site, and other supported filters, then download CSV.

Service / Maintenance uses event-time history, including the Site recorded for the event. Completed events can include an individual Service Cost, and the report total adds completed costs without counting opened events twice.

Web CSV exports retrieve filtered rows in stable pages rather than silently stopping at 5,000 rows. Safety limits are 100,000 rows or 50 MiB. If a requested export exceeds a limit, DealQuip returns a clear error instead of presenting a partial file as complete.

An Owner, Administrator, or Manager can mark an Asset Needs Service and must enter an issue note. The Asset becomes out of service with condition Needs Service. Existing custody is not automatically changed, and the issue, actor, Site, and time remain in history.

Use Return to Service under Service Status after the issue is resolved. A resolution note is required and Service Cost is optional. The Asset returns to active and good, while the opened and completed service events remain separate in history.

An Asset cannot be returned to service while it is still checked out. Check the Asset in first, then complete Return to Service. Marking Needs Service does not automatically close custody.

The Service / Maintenance workspace supports operational review. Reports can filter service history and export it to CSV. Completed service costs contribute to Lifetime Service Cost; opened events do not double-count cost.

Use a clear photo of a readable data plate, label, decal, or equipment marking. General unmarked appearance is outside the v1 identification scope. You can enter details manually or replace the photo and try again while identity is incomplete.

Only active Assets can be checked out, and only one open checkout is allowed per Asset. A Needs Service or out-of-service Asset is unavailable. Confirm that the prior checkout is closed and that your role permits the action.

Review the displayed validation message and keep the original file. Do not repeatedly submit if a result is uncertain. Suspected lost data, a report that contradicts authoritative records, or a reproducible product error should be escalated to support.

Use password recovery for ordinary sign-in trouble. Contact DealQuip support for unresolved lockouts, payment failures, disputes, refunds, unexpected permissions, security concerns, or destructive requests. The assistant can explain documented steps but cannot modify accounts, subscriptions, roles, Assets, or billing.

Owner and Administrator roles manage the organization and Team. Managers handle operational management, Asset editing, custody, Projects, Reconciliation, and maintenance workflows. Technicians perform permitted field and custody work. Read Only users can view authorized information but cannot make operational changes.

Full Users cover Owner, Administrator, and Manager access. Field Users are Technician accounts for focused equipment workflows. Read Only users do not consume paid seat capacity. The exact actions available always follow the user's role and organization membership.

An Owner or Administrator opens Team in the Web workspace, enters the person's email, chooses the intended role, and sends the invitation. The recipient uses the DealQuip invitation link to set up or sign in to an individual account and join the intended organization.

If an expected action is missing, first confirm the user is in the correct organization and has the intended role. Unexpected permissions or cross-organization access concerns should be reported to DealQuip support rather than worked around.