Terms of Service

These Terms of Service (“Terms”) govern access to dealquip.com, the DealQuip web application, the DealQuip mobile application, and related services (collectively, the “Services”) provided by DealQuip LLC (“DealQuip,” “we,” “us,” or “our”). By accessing or using the Services, you agree to these Terms. If you use the Services for an organization, you represent that you are authorized to bind that organization, and “you” includes that organization.

A signed order form or other agreement that DealQuip and your organization have actually entered into may supplement these Terms. If that signed agreement expressly conflicts with these Terms, the signed agreement controls for that conflict. DealQuip does not represent through these Terms that a data-processing addendum, service-level agreement, or other enterprise contract is currently available.

The Services are intended for business and organizational use. You must be at least 18, have legal capacity, and use the Services only for a lawful business purpose. You may not create an account or accept an invitation for someone else without authority.

You must provide accurate information, protect your credentials and devices, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account to the extent permitted by law. We may require email confirmation, password recovery, reauthentication, or other reasonable security steps.

Each organization controls its workspace and designates owners, administrators, managers, technicians, read-only users, or other supported roles. Authorized administrators can invite or remove members, change roles, manage settings, and control organization content. Removing a membership ends that workspace access but does not necessarily delete the user’s global authentication account or shared organization records.

You are responsible for ensuring that administrators and users have appropriate authority and that seat assignments, permissions, and use comply with your agreement and applicable law.

You retain rights in equipment records, photos, documents, imports, notes, and other content you submit (“Customer Content”). You grant DealQuip a limited, nonexclusive right to host, copy, process, transmit, display, and create technical derivatives of Customer Content, including through contracted service providers, only as needed to provide, secure, support, and improve the Services under these Terms and applicable agreements.

You represent that you have the rights and authority needed to submit Customer Content and instruct DealQuip and its contracted processors to process it. Organization administrators must ensure their organization and users have appropriate rights and permissions for Asset photos and information used with AI-assisted features. DealQuip remains responsible for its own obligations when selecting and instructing processors. Do not submit unlawful content or personal information that is unnecessary for an equipment-management purpose.

You may not:

• access an account, organization, asset, or system without authorization;
• interfere with security, availability, rate limits, or technical restrictions;
• upload malware or use the Services for fraud, surveillance, discrimination, or unlawful activity;
• reverse engineer or copy the Services except where applicable law does not allow that restriction;
• resell or provide the Services to third parties except under an approved agreement; or
• use output or data in a way that violates another person’s rights.

Equipment records can depend on field conditions, labels, imported data, user entries, and later corrections. The Services are an organizational tool, not a substitute for inspection, maintenance, engineering judgment, safety procedures, or regulatory compliance. You must verify information before relying on it for safety-critical, financial, legal, certification, maintenance-clearance, or fitness-for-use decisions.

When enabled with the required notice and permission, AI-assisted identification may send selected Asset photos containing visible plates, labels, decals, or other readable equipment markings and limited Asset identification context to a contracted AI service provider to generate suggestions. General appearance alone is not treated as reliable identity evidence. AI output may be incomplete, inaccurate, misidentify equipment, miss visible information, or assign an incorrect category, field, confidence level, or possible match. Identification is not guaranteed, and a person must review and verify a suggestion before accepting or relying on it.

AI output is advisory and is not a substitute for inspection, testing, calibration, maintenance procedures, engineering judgment, or professional advice. You may not use it as the sole basis for a safety decision, regulatory or legal compliance, certification, inspection approval, calibration determination, financial or accounting treatment, legal decision, maintenance clearance, or fitness-for-use decision.

DealQuip grants you a limited, revocable, nonexclusive, nontransferable license to use the mobile app on devices you own or control for authorized use of the Services, subject to these Terms and the applicable app-store rules.

For an iOS download, Apple is not a party to these Terms and is not responsible for the Services. Unless DealQuip presents a custom license in App Store Connect, Apple’s Standard Licensed Application End User License Agreement governs the licensed iOS application, while these Terms govern the DealQuip service and your organization’s use. Apple and its subsidiaries are third-party beneficiaries of the applicable licensed-application terms.

Plans, included users, add-ons, and prices shown on the public website are informational until confirmed in an authorized checkout or signed agreement. Organization owners or administrators may authorize Stripe to charge the selected recurring subscription and applicable taxes. Stripe, not DealQuip, stores complete payment-card information.

Subscriptions renew for the stated interval until canceled. Cancellation ordinarily takes effect at the end of the current paid period unless an order or applicable law states otherwise, and access continues through that paid term. Fees are nonrefundable except where required by law or expressly agreed. Failed payment, expiration, cancellation, or capacity overage may limit paid features after any stated grace period.

The mobile app is a companion for organization-provisioned access. Subscription purchase and administration occur on the Web; the iOS app does not offer an in-app purchase flow or link to external checkout.

A feature expressly labeled beta, pilot, preview, or Early Access may be incomplete, change without notice, have limited support, or be discontinued. Feedback and roadmaps do not create a delivery commitment. You should not use a labeled pre-release feature for a purpose that requires uninterrupted availability or guaranteed accuracy.

DealQuip and its licensors own the Services, software, designs, documentation, branding, and related technology, excluding Customer Content. No rights are granted except those expressly stated. If you voluntarily provide product feedback, you permit DealQuip to use it without compensation, but that permission does not extend to unrelated confidential Customer Content.

The Services rely on third-party hosting, authentication, storage, email, notification, analytics, billing, operating-system, and app-distribution services. Third parties operate under their own terms and privacy practices. DealQuip is not responsible for third-party products outside its reasonable control, though it remains responsible for its own obligations when it selects a processor.

Each party may receive nonpublic business, technical, or operational information from the other. The receiving party will use reasonable care to protect it and use it only for the relationship, except for information that is public without breach, already lawfully known, independently developed, or lawfully received without restriction. Required disclosures may be made after reasonable notice when legally permitted.

We may suspend access when reasonably necessary to address a security risk, unlawful use, material breach, nonpayment, or harm to the Services or others. We will use reasonable efforts to provide notice when circumstances permit. You may stop using the Services, cancel an eligible subscription, or request account deletion. Organization data export, retention, and deletion remain subject to the applicable agreement, administrator authority, shared records, and law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, BETA FEATURES, AND PUBLIC CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” DEALQUIP DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. DEALQUIP DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT ASSET OR AI-ASSISTED INFORMATION WILL BE ACCURATE.

These disclaimers do not limit warranties that cannot lawfully be excluded or an express warranty in a signed agreement.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING FROM THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

DEALQUIP’S TOTAL LIABILITY ARISING OUT OF THE SERVICES WILL NOT EXCEED THE AMOUNT THE APPLICABLE CUSTOMER PAID DEALQUIP FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR $100 IF NO FEES WERE PAID. This limit does not apply where prohibited by law, and a signed customer agreement may establish a different allocation of risk.

To the extent permitted by law, an organization will defend and indemnify DealQuip from third-party claims arising from its unlawful Customer Content, its instructions to process information without required authority, or its material violation of these Terms. DealQuip will promptly notify the organization and allow reasonable control of the defense, subject to DealQuip’s right to participate. Any broader or reciprocal indemnity should be stated in a signed customer agreement.

The parties should first attempt in good faith to resolve a dispute by contacting support@dealquip.com. These Terms are governed by the laws of the State of Louisiana, without regard to its conflict-of-laws principles. To the extent a dispute may be brought in court, each party consents to the personal jurisdiction and venue of the state courts located in Lafayette Parish, Louisiana, or the applicable federal court serving that jurisdiction. These Terms do not require arbitration, waive participation in a class action, or limit rights, venues, or remedies that cannot lawfully be limited.

We may update these Terms by posting a revised version and effective date. We will provide additional notice or obtain acceptance when required for a material change. If any provision is unenforceable, it will be limited to the minimum extent necessary and the rest will remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without consent, except as permitted in a corporate transaction; DealQuip may assign them in connection with a reorganization, financing, merger, or sale.

Questions about these Terms may be sent to support@dealquip.com. See the Privacy Policy for information-handling practices.