FAQ
Practical answers for equipment teams
Plans, workflows, billing, capacity, and AI identification in plain language.
What is DealQuip?
DealQuip is an equipment inventory and reconciliation platform with Mobile tools for field work and, with Max, a full Web workspace for operational management and reporting. Every plan retains Web account administration, Team, Billing, Help, and Settings.
Which devices does DealQuip support?
DealQuip Mobile is iOS-first, with an authenticated Web workspace for supported management workflows.
Does every asset need a special DealQuip tag?
No. Teams can use the identifiers they already have, including asset numbers, serial numbers, barcodes, QR codes, manufacturer and model details, labels, data plates, decals, and other unique markings.
Do I need to photograph every asset?
No. Photos are optional. A capture can include up to five positions—front, rear, left, right, and the identification or data plate—when those views are useful.
Can I import and export an existing inventory?
Yes. CSV import and export let teams start with existing records, verify them in the field, and carry reviewed results forward.
What is the difference between Full and Field Users?
Full Users actively manage assets, reconciliation, users, and reporting. Field Users complete focused, permitted equipment workflows such as finding an asset, checking it in or out, adding comments, and flagging Needs Service.
Can I add users or Asset capacity beyond those included in a plan?
Additional Full Users cost $15 monthly or $150 annually each. Packs of 10 Field Users cost $10 monthly or $100 annually. Read Only users do not consume paid seat capacity. Pro can add one 5,000-Asset pack; Max can add up to four. Capacity above 30,000 Assets uses an Enterprise agreement.
How does AI-assisted identification work?
AI Data Plate and Visible-Marking Identification is included with Pro and Max. Photograph a readable data plate, label, decal, or equipment marking and DealQuip uses AI to help populate Asset details for human review. Unmarked appearance alone does not trigger identity suggestions, and unsupported fields remain blank.
How are service needs recorded?
DealQuip uses the customer-facing status Needs Service for equipment requiring repair, inspection, calibration, recertification, maintenance, or similar attention.
Can I attach documents to assets?
Yes. Inspection files, calibration certificates, manuals, service records, and certifications can stay connected to equipment records.
Which plans include reporting?
Pro and Max include Mobile Reporting / Export in the iOS app. Max additionally includes the Full Web Reporting Workspace. Mobile has normal operational views but no dedicated reporting or export capability.
Is a Web workspace available?
Yes. Mobile and Pro include Web account administration, Team, Billing, Help, and Settings. Max adds the full operational Web workspace for Inventory, Projects, Reconciliation, custody, Service / Maintenance, the Full Web Reporting Workspace, and Web CSV export. Role permissions still apply.
Do Mobile and Web use the same inventory?
Yes. Authorized users work with the same organization-scoped assets, Projects, Reconciliation sessions, team access, and related operational records. Changes remain subject to role permissions and review workflows.
How do subscriptions renew or cancel?
Monthly and annual subscriptions renew automatically. An Owner or Administrator can manage cancellation through Billing and Stripe’s Customer Portal. Cancellation stops the next renewal; access remains active through the already-paid period.
What if we need more than 30,000 managed Assets?
Contact Sales for an Enterprise agreement with negotiated Asset capacity. Permanent deletion is not presented as the normal way to manage capacity.
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