FAQ
Practical answers for equipment teams
Plans, workflows, billing, capacity, and AI identification in plain language.
What is DealQuip?
DealQuip is an equipment inventory and reconciliation platform with Mobile tools for field work and, with Max, a full Web workspace for operational management and reporting. Every plan retains Web account administration, Team, Billing, Help, and Settings.
Which devices does DealQuip support?
DealQuip Mobile is iOS-first, with an authenticated Web workspace for supported management workflows.
Does every asset need a special DealQuip tag?
No. Teams can use the identifiers they already have, including asset numbers, serial numbers, barcodes, QR codes, manufacturer and model details, labels, data plates, decals, and other unique markings.
Do I need to photograph every asset?
No. Photos are optional. A capture can include up to five positions—front, rear, left, right, and the identification or data plate—when those views are useful.
Can I import and export an existing inventory?
Yes. CSV import and export let teams start with existing records, verify them in the field, and carry reviewed results forward.
How do user roles work?
Every paid plan supports unlimited users. Owner, Administrator, Manager, Technician, and Read Only roles determine what each person can access and change; adding users does not change the subscription price.
Can I add users or Asset capacity beyond those included in a plan?
You can add unlimited users on every paid plan and assign roles for appropriate access. Mobile includes 500 managed Assets, Pro includes 2,500, and Max includes 10,000. Pro can add one 5,000-Asset pack, while Max can add up to four.
How does AI-assisted identification work?
AI Data Plate and Visible-Marking Identification is included with Pro and Max. Photograph a readable data plate, label, decal, or equipment marking and DealQuip uses AI to help populate Asset details for human review. Unmarked appearance alone does not trigger identity suggestions, and unsupported fields remain blank.
How are service needs recorded?
DealQuip uses the customer-facing status Needs Service for equipment requiring repair, inspection, calibration, recertification, maintenance, or similar attention.
Can I attach documents to assets?
Yes. Inspection files, calibration certificates, manuals, service records, and certifications can stay connected to equipment records.
Which plans include reporting?
Pro and Max include Mobile Reporting / Export in the iOS app. Max additionally includes the Full Web Reporting Workspace. Mobile has normal operational views but no dedicated reporting or export capability.
Is a Web workspace available?
Yes. Mobile and Pro include Web account administration, Team, Billing, Help, and Settings. Max adds the full operational Web workspace for Inventory, Projects, Reconciliation, custody, Service / Maintenance, the Full Web Reporting Workspace, and Web CSV export. Role permissions still apply.
Do Mobile and Web use the same inventory?
Yes. Authorized users work with the same organization-scoped assets, Projects, Reconciliation sessions, team access, and related operational records. Changes remain subject to role permissions and review workflows.
How do subscriptions renew or cancel?
Monthly and annual subscriptions renew automatically. An Owner or Administrator can manage cancellation through Billing and Stripe’s Customer Portal. Cancellation stops the next renewal; access remains active through the already-paid period.
Get started
Bring your field inventory workflow into focus.
Create your account, set up your company, and choose a plan. After subscription activation, add your first Site and finish workspace setup.
Stripe securely handles subscription payment before first-Site setup.